Help

General Help

What is The Collective?

The Collective is an online marketplace that gives creative Kiwis a platform to sell their goods.

Anyone can sign-up to become a vendor (store owner) and start selling products; and anyone can shop for items to buy.

When you buy something from The Collective, you’re actually buying direct from the person (or people) who made the product.

The Collective receives a small commission (10%) from each sale which is used to sustain the website, and the vendor receives payment for the sale of their items.

Find out more about The Collective.

What is a vendor?

A vendor is someone who sells their products on The Collective.  Each vendor can be thought of as its own individual shop or online store.

Anyone can sign-up to become a vendor.

I already have an account for buying products. Can I still sign up as a vendor?

Sure!  If you’ve already registered with us, but you haven’t signed-up as a vendor, we can convert your account from a “customer account” to a “vendor account”.  To get this sorted, please contact us and let us know the email address associated with your account.

How is The Collective different?

You may have discovered other online marketplaces on the web.  Where The Collective is different is in our focus on only allowing handmade goods created by Kiwi artists and craftspeople.  We do not sell to the world — only to New Zealand.

Also, some similar platforms will charge vendors an up-front registration fee just to sign-up.  With The Collective, there are no sign-up fees.

Selling on The Collective

What can I sell on The Collective?

If you’re living in New Zealand, and you’ve made an item yourself, you can list that for sale on The Collective provided that it meets the following conditions.

Items to be sold on The Collective must be:-

  • unique and designed by you;
  • predominantly handmade

If the items you make include factory-made or mass-produced components or materials, then the item you are selling must also be:-

  • assembled by hand;
  • assembled by you in a creative way, or a way requiring a unique or special skill set

Finally, if the items you make are mostly comprised of factory-made or mass-produced components or materials, then those items must be up-cycled or re-purposed by you in a unique way in order to be accepted for sale.

What can't I sell on The Collective?

The Collective is a platform for artisans and craftspeople to showcase their unique creations.  It is not a platform for selling used/second-hand goods.

Therefore, the following items are not allowed on The Collective:-

  • anything mass-produced and unaltered;
  • anything that you’re re-selling, whether it’s handmade or not;
  • anything that violates our terms and conditions

If you’re unsure whether your product meets the criteria for selling, please contact us.

How do I become a vendor?

To sign-up as a vendor and start selling your products on The Collective, please click here to register.

If you’re stuck, see our steps on “How to Sign Up“.

If you’ve already registered with us, but you haven’t signed-up as a vendor, we can convert your account from a “customer account” to a “vendor account”.  To get this sorted, please contact us and let us know the email address associated with your account.

After signing up, my account says "Pending Approval"

After registering as a vendor, you will see this message:-

Note: Your Account is Pending Approval!
Before you can go any further, a staff member needs to approve your account. You will get an email from us if/when your account has been approved.

This is because all new vendor accounts require activation by The Collective staff.

Until your account is activated, you will see the above message and you will not be able to add new products.  Activation typically happens within 24 hours (weekdays).

What's the difference between Simple and Variable products?

A “simple” product has no options.  A “variable” product comes with different options.  For example, a t-shirt which is available in different colours and/or sizes would be “variable”.

For more details, please see “How to Add Product Options” for steps on how to set up “variable” products.

How do I add product options?

Please see “How to Add Product Options” for steps on how to set up “variable” products (i.e. products that come with more than one option).

How do I configure the shipping options?

Please see “How to Configure Shipping Options” for steps on how to set up your shipping options.  This also applies if you plan to allow customers to pick up from you in person.

How do I receive a payout for my sales?

To get paid out for any sales you’ve made, you need to ensure you’ve set up your payment details in the vendor dashboard:-

  1. Login as a vendor → go to “Vendor Dashboard” → “Settings” → “Payment
  2. If you want to be paid out by PayPal, enter the email address associated with your PayPal account.  Or, if you want to be paid out by internet banking, enter your bank account details into the boxes provided

If you want to signup for PayPal, you can do that here.

NOTE:  Each sale has a “cool down” period of 30 days before a payout can be made.

When will I receive a payout for my sales?

You can request a payout for your sales as often as you wish.  To request a payout, please contact staff.

Please note, however, that each sale has a “cool down” period of 30 days before a payout can be requested/approved.  This gives both you and your customers ample time to complete the sales process.

Signing Up as a Vendor?

Click the button below for steps to help you get started.